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Store Policies |
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Click here for information about the security of our online store.
The following are our current Online Store Policies
Territories Served
We currently only accept orders from residents of the United States and Canada.
Currency
All currency amounts are stated as US Dollars.
Shipping & Handling Fees For Website Orders
We currently offer FREE shipping and handling charges for all items ordered through our Secure Online Store that ship to addresses within the United States.
Internet orders for Canada are subject to the following schedule of shipping and handling charges:
| 1 item shipped to Canada | $2.00 |
| 2 items shipped to Canada | $4.00 |
| 3 items or more items shipped to Canada | $5.00 |
Shipping And Handling Charges For Telephone Orders And Mail Orders
Our products may also be ordered via telephone by calling toll-free 1-866-564-0237. All telephone and mail orders are subject to the following schedule of shipping and handling charges:
| 1 item shipped to the US | $3.00 |
| 2 items shipped to the US | $4.00 |
| 3 items shipped to the US | $5.00 |
| 4 items or more shipped to the US | $6.00 | | 1 item shipped to Canada | $5.00 |
| 2 items shipped to Canada | $6.00 |
| 3 items or more items shipped to Canada | $7.00 |
Shipping Method
Individual US orders ship by USPS first-class mail using delivery confirmation. Multiple item US orders ship by USPS Media Mail using delivery confirmation. All Canadian orders ship by USPS First Class International Mail.
Orders generally ship within 48 hours of payment authorization. Please allow 2 to 4 weeks for delivery. If your items do not arrive within 4 weeks of your order, please verify that no one else at your address has received the items prior to contacting us. If no one has received your item, please contact us @
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so that we can track your order and/or confirm delivery details.
We do not offer expedited shipping or any other shipping options at this time.
Taxes
All orders that ship to Tennessee (TN) addresses are charged 9.25% sales tax.
Product Returns
You may return new, unopened items sold by us within 30 days of delivery for a full refund of the item price. Items should be returned in their unopened condition and must include a copy of the shipping invoice that was sent with your item. We can not accept returns of items which were sold by other vendors. If the return is the result of our error, we'll also refund the return postage costs.
Defective Items
If you receive a defective item please contact us @
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or at our customer service number to request a replacement or refund.
Customer Service
For customer service inquiries, please contact us @
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. Customer service is also generally available Monday through Friday (except for holidays) by calling toll-free @ 1-866-564-0237 between 10:00am and 4:00pm Central Standard Time. It is possible we will be assisting other customers, so if no one is available to take your call, please leave a message including your name and contact phone number when prompted. We will return your call as soon as possible.
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